User researcher

Do you have what it takes to become a knight?

We are looking for a colleague to help our clients understand the needs and struggles of their customers. After understanding these needs translate them into service improvements that are aligned with their business goals and future strategy.


  • Fight for these users’ needs in each project

  • Align user needs with business goals and technical possibilities

  • Formulate research goals and translate these into concrete research plans

  • Conduct qualitative research: In-depth interviews, usability tests, focus groups, street interviews, cultural probes, guerilla tests, etc.

  • Conduct quantitative research: surveys, click testing, tree testing, SUS surveys, A/B testing, etc.

  • Translate your research insights into a compelling and concise story that will trigger our clients to take their customer experience to the next level

  • Convince our clients and the designers to take action on your user insights and support them in doing this


Your profile

  • You master different qualitative and quantitative research methods

  • You want to conduct pragmatic research that contributes to qualitative design decisions

  • You can think and act from the client's perspective

  • You have experience in design thinking and innovation methods

  • You master the Dutch language, French & English is a plus

  • You have at least 3 years of experience in a similar role

We offer

  • The opportunity to work with experts in service design, storytelling, UX/UI, development & marketing & communication in a well known service design agency

  • A creative culture with many opportunities for self-development: weekly take the stage moments, going to conferences, yearly personal training, shared company learning days and many more

  • Diverse range of challenging projects for a variety of organisations

  • An experienced group of creative professionals to team up with, you are always in it together!

  • A competitive salary package with great benefits

  • An inspiring work location in Ghent as part of a creative ecosystem of companies

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If this position sounds interesting to you, send us a message and add your portfolio and CV.

Apply now