Service design training 2021

To deliver successful services, you sometimes need to change the way you work. In this two-day training, given in Dutch, you will get the tools and knowledge to implement successful services over time.

What does the training contain?

  • An introduction to the key principles of service design in a practical way

  • Hands-on methods and techniques to get started in your own organisation

  • Focus on the entire end-to-end service delivery

Register

The program

Day 1

  • An introduction to the basic principles and theory of service design
  • Identifying your target audience, using context and stakeholder mapping
  • Uncovering the needs and desires of your end-user, with various qualitative user research methods
  • Creating a deeper understanding of your target audience. How do they experience your service? What are the problems they encounter? Which opportunities lies ahead? We map everything out, using persona's and customer journeys.

Day 2

  • Nothing like a good idea generation session to start the day. We'll brainstorm on how we could meet the needs of your target audience even better with new services.
  • Making ideas and solutions tangible by creating prototypes, then validating them quickly to iterate and improve those first concepts
  • Translating concepts into actionable and implementable insights, by enriching the customer journey with the underlying back-office processes into service blueprints
  • We end our training with concrete tips to improve your services' quality long-term.
Super inspirerende tweedaagse service design training door echte service design gurus David Morgan, Stina Vanhoof en Marie Denys! Ik ben erg gemotiveerd om al deze kennis toe te passen op ons bedrijf. Super training, leuke groep deelnemers! Heel erg bedankt!
Nele Peeters, Marketing Manager at Bebat

More about this training

Practical information

  • This training is given by Knight Moves' service design experts, driven professionals with experience in various sectors.
  • This training is given in Dutch.
  • We like a personal approach, therefore we allow a maximum of 12 participants per training.
  • The training takes place on 8 and 9 September 2021
  • We organise a feedback moment with all participants 2 months after the training for tailor-made advice!
Training1

Who will benefit from this training?

This is an introduction to service design, meant for project managers, analysts, innovation managers, designers, change managers... who:

  • want to get a better understanding of your customer's wants and needs.
  • would like to make their existing service more customer-centric.
  • want to introduce a human-centred way of working in their organisation.

Aside from our service design training, we also organise trainings for companies and teams. For more information, send an email to julie@knightmoves.be.

Training2

KMO-portefeuille

We partnered up with KMO-portefeuille, which means you can get a 40% discount on this training. More information here.

The price of this training is €1.195 (21% VAT excl.) per attendee. This includes all materials and catering for both days.

Training3

Call To Action

Excited? Then make sure to book your seat for the training. We look forward to meeting you!

REGISTER
I attended this top training on service design by Leap Forward. Perfect balance between theory and practice, enthusiastic speakers, a lot of knowledge gained, great fellow students ... Too bad not all trainings are like this one!
Jeroen Aps, Communication Specialist at stad Sint-Niklaas

De trainers

JulieJulie

Julie Dhont

Service designer & Researcher

Julie is on a journey for a deeper understanding of both user and business needs. Never shies away from a challenge on better customer experience.

In addition to her role as a service designer at Knight Moves, Julie organises the Cronos Group's annual hackathon for students Hack The Future, and is a guest lecturer at Artevelde Hogeschool within the postgraduate Experience Architect.

DavidDavid

David Morgan

Service design lead

David is an empathetic designer with a passion for learning about people, technology and systems. He is driven by improving processes and workflows and can make the switch from the bigger picture to the small details in no time.

As a strategic design partner and coach, he will examine how design can be used to achieve the desired change. Together with Stina Vanhoof, he hosts the service design podcast and regularly speaks at conferences and training courses.

StinaStina

Stina Vanhoof

Managing partner & Service designer

Stina gets energy from designing for people together with people. She loves to dive into people's minds and translate their needs and wants into successful services.

Stina is managing partner at Knight Moves, certified Service Design trainer of the Service Design Network and representative of the Belgian Service Design Chapter. She and David Morgan host the service design podcast.