Delivering successful services over time means changing the way we work. With this two-day training we give you the tools and knowledge to implement successful services over time.
This training will provide you with the foundation for implementing the key principles of service design in your organisation. You will gain hands-on experience and knowledge on a series of service design methods and techniques that will help your organisation offer qualitative end-to-end services.
This training is an introduction to service design intended for project managers, operations managers, analysts, innovation managers, consultants, designers, project owners … who are looking to:
If you are looking for a more tailored training for your company, we are pleased to meet your needs. Send your request to david@knightmoves.be.
We are a KMO-portefeuille partner, this means you can receive a
The cost of the training is 1200€ (ex. VAT) per person. This includes all the materials needed during the training and delicious food for both days.
Stina is passionate about designing for people together with people. She loves diving into peoples head and translating
needs and desires into successful services, both the needs of the end-user as those of all stakeholders involved.
Stina is managing partner at Knight Moves, accredited Service Design trainer of the Service Design Network and representative
of the Belgian Service Design chapter.
Together with David Morgan she hosts the service design podcast.
David is an empathic designer with a passion for learning about people, technology and systems. He is driven by improving processes and workflows and always shifting from the big picture to the nitty gritty details. He works with you as a strategic design partner and coach, to help you figure out what change needs to be realised and how to achieve this through design. Together with Stina Vanhoof he is host of the Service Design Podcast and frequent speaker at conferences and trainings.