The Flemish Home and Building Passport
Our expertise
As a service design partner, our aim is to design impactful services and experiences that work for people. We look at each organisation and service as a whole, base our decisions on user insights, and build support by actively involving all stakeholders.
Our collaborations
Partnerships that make us proud.
City Deal e-inclusion by design
Human-centered design for inclusive local public services
Welzijnszorg Kempen
Reducing non-take-up of rights through user research and co-creation
Aquafin
Moving towards sustainable services together, thanks to a strong culture of innovation
GBO - Integrated Broad Reception
Supporting vulnerable residents through local collaboration.
Acerta
From hyper-validated personas to new tailored services
NMBS-SNCB
Building an agile railway service through an innovation partnership
VDAB & City of Antwerp
Obstacles and dreams of 21 youngsters looking for a job in Antwerp
Toyota Connected Europe
The perfect cockpit experience for the newest Toyota of 2025
The Flemish Home and Building Passport
Engaging all citizens in the energy transition, through user research, co-creation and iterative design
Aquafin
Moving towards sustainable services together, thanks to a strong culture of innovation
NMBS-SNCB
Building an agile railway service through an innovation partnership
City Deal e-inclusion by design
Human-centered design for inclusive local public services
GBO - Integrated Broad Reception
Supporting vulnerable residents through local collaboration.
VDAB & City of Antwerp
Obstacles and dreams of 21 youngsters looking for a job in Antwerp
Welzijnszorg Kempen
Reducing non-take-up of rights through user research and co-creation
Acerta
From hyper-validated personas to new tailored services
Toyota Connected Europe
The perfect cockpit experience for the newest Toyota of 2025
Our clients
Private and public organisations for which we create added value.
Our community
We organise regular events and love learning and sharing our knowledge.
Service Design Training
We regularly organize public trainings, masterclasses and tailor-made trainings for companies and teams.
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ARENA
A one-night conference for professionals: two inspiring speakers share their expertise on a current challenge where service design can play a role.
ARENA - Innovation from within
Service Design Network - Belgian Chapter
Together with Peel and the University of Antwerp we co-founded the Belgian SDN chapter.
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Our Service Design Podcast
Conversations with service design experts from around the world.
Our blog
Our latest thoughts, updates & creations, hot from the forge.
Our allies
Together with Little Miss Robot, Once and Fluo we make Leap Forward, a design and innovation group that helps you deliver breakthrough products, services and experiences to your customers in a consistent way.
We work closely with Arinti on an ongoing basis and combine our human-centred design with their data and AI expertise.
We’re also part of The Cronos Group, where we can find reinforcements in all kinds of expertise when we need it.
Working towards inclusivity
De Link
We highly value inclusiveness and are constantly evolving our approach. We therefore collaborate with the poverty experience experts from 'de Link'.
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DigitALL
DigitAll is a coalition of businesses, civic organisations and government agencies working together to increase digital inclusion in Belgium. We are making 9 commitments to close the digital divide.
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Charter Digital inclusion City of Ghent
We signed the City of Ghent's ‘Digital inclusion’ charter! With this signing, we confirm our commitment to promote inclusive digital services from our expertise.
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