GBO - Integrated Broad Reception
Fostering closer collaboration between social assistance and service providers to support vulnerable residents more effectively.
VDAB & City of Antwerp
Obstacles and dreams of 21 Antwerp youths looking for work portrayed
Welzijnszorg Kempen
Reducing non-take-up of rights through user research and co-creation
Toyota Connected Europe
The perfect cockpit experience for the newest Toyota of 2025
City of Ghent
First-line service satisfaction survey
Acerta
From hyper-validated personas to new tailored services carried by the entire organisation.
Nickel
Go-to-market research for the launch of a new payment institution in Belgium.
City of Bruges
From user research to customer-centric, digital services.
City of Sint-Niklaas
A digital enterprise counter to apply for permits and other products.
Royal Museum of Fine Arts Antwerp
Creating a customer-centric visitor flow
The Flemish Building Passport
Everything you need to know about your home in one single location
Flemish agency for energy and climate
Make the complex Energy Performance Certificate understandable for all users
Muntpunt library in Brussels
An improved reservation system for the Muntpunt experience library
Bebat
Making processes for companies more user-friendly through a survey and focus groups.
GO! Education of the Flemish Community
Future proof education in co-creation with students and teachers
University of Ghent
Simplifying the way students search for their future education
Social services Ghent
Stimulating co-creation with homeless youth in search for effective housing solution
Municipality of Zedelgem
Co-creating a citizen centred service offering for the town and social services of Zedelgem
AHOVOKS
In-house service design skill building
City of Antwerp
Co-creating a smart mobility platform for the city of Antwerp