Noblito vzw
NSSO - National Social Security Office
A future-proof, user-centred digital social security
Agency for Integration and civic inclusion
A customer-centric mindset, thanks to Human-Centered Design training and coaching
The Flemish Home and Building Passport
Engaging all citizens in the energy transition, through user research, co-creation and iterative design
Aquafin
Moving towards sustainable services together, thanks to a strong culture of innovation
NMBS-SNCB
Building an agile railway service through an innovation partnership
City Deal e-inclusion by design
Human-centered design for inclusive local public services
GBO - Integrated Broad Reception
Supporting vulnerable residents through local collaboration.
VDAB & City of Antwerp
Obstacles and dreams of 21 youngsters looking for a job in Antwerp
Welzijnszorg Kempen
Reducing non-take-up of rights through user research and co-creation
Flemish agency for energy and climate
Making the Energy Performance Certificate understandable for all users
Toyota Connected Europe
The perfect cockpit experience for the newest Toyota of 2025
City of Ghent
A satisfaction survey on front-line service provision among Ghent citizens
Acerta
From hyper-validated personas to new tailored services
Nickel
Go-to-market research for the launch of a new payment institution in Belgium
City of Sint-Niklaas
A digital enterprise counter to apply for permits and other products
Royal Museum of Fine Arts Antwerp
Co-creating a customer-centric visitor flow
The Flemish Building Passport
Bundling all information about a property on a single platform
AHOVOKS
Teaching a more people-oriented way of working
City of Antwerp
Co-creating a smart mobility platform for the city of Antwerp
Bebat
A customer-centric service thanks to a survey and focus groups
GO! Education of the Flemish Community
Future proof education in co-creation with students and teachers
University of Ghent
Simplifying the way students search for their future education
Social services Ghent
Stimulating co-creation with homeless youth in search for effective housing solution
Municipality of Zedelgem