Responsibilities
- Working on digital projects for, amongst others, federal government services (or other public services).
- Understanding complex processes and translating them into clear diagrams and visuals (e.g. process flows, user journeys).
- Facilitating workshops and co-creation sessions with stakeholders (business, IT, communications, target group representatives).
- Creating wireframes and detailed designs using a design system, whilst also actively contributing to design systems yourself.
- Preparing, conducting, and processing user research and testing.
- Communicating design decisions persuasively and documenting requirements meticulously.
- Collaborating smoothly with project managers, functional and business analysts, and developers.
Working context
- You join 2 other designers from our team at the client site.
- You work 2 days per week at the client's office in Brussels.
- The other days you decide if you prefer to work from home or in our offices in Ghent or Antwerp.
- You have a direct point of contact at the client who will also follow up with you personally.
Your profile
- You are energised by co-creating with colleagues, clients, and users.
- You enjoy building long-lasting relationships of trust with a client.
- You like immersing yourself in a complex government context.
- You are empathetic and enjoy gaining a deep understanding of client and organisational needs.
- You can translate conceptual ideas into visual solutions through concept sketches, wireflows, storyboards, etc.
- You can think and act from the client's perspective.
- You have extensive digital design experience (as a UX and/or UI designer) and are proficient in Figma.
- You are familiar with service design techniques such as user research, customer journeys, co-creation facilitation, etc.
- You have a strong command of Dutch and are able to hold conversations in French.
We offer
- A long-term assignment as part of a UX team contributing to user-friendly public services.
- Membership of Knight Moves and the Leap Forward group, with diverse experts in service design, storytelling/branding, UX/UI, technical development, and marketing & communications.
- A creative culture with plenty of opportunities for personal development: fortnightly knowledge-sharing sessions, conference visits, an annual personal training budget, shared learning days, and much more.
- An experienced group of creative professionals to work alongside.
- A competitive salary package with attractive benefits.
- An inspiring workplace in Ghent and Antwerp, as part of a creative ecosystem of companies.
