Tailor-made training programme
What does your programme look like? We don’t know yet, together we look at what your organisation needs and how we can respond to it.
Work towards a more human-centred organisation?
Our methods for a human-centred mindset
We train and coach your team in people-centred design, tailored to your organisation.
Applied coaching
How can you apply theory in a safe environment? Applied coaching allows you to experiment with human-centred design under supervision
Measurement plan
How do I know if efforts are delivering? By drawing up a measurement plan in advance, we can check whether and how the trainees are putting the knowledge to work.
Boost sessions
What if time is limited? With boost sessions, we can quickly and actively examine concrete themes.
Maturity measurement
How do you know where to start? A maturity measurement gives you insight into the steps needed to evolve into a people-centred organisation.
Playbook
How do you make sure the knowledge is retained? A playbook brings together all the material from your training programme in a digitally accessible environment.
Our approach: training, coaching and doing
- 1
We develop a tailored program
Every organisation is different. Together, we arrive at the best approach for your situation. How people-oriented are you working today and what can we build on? Which employees do we already have on board and who do we still need to convince?
- 2
We make ambassadors of your people
Change starts with the leaders. We give them the tools to inspire and warm up colleagues for a people-oriented approach. Gradually but surely, the people-focused mindset becomes part of your organisational culture.
- 3
We apply knowledge in a concrete project
We roll up our sleeves with them. We apply our acquired insights in practice. Count on intensive support and valuable feedback. We also show you how to measure the impact and adjust where necessary.
Measure your progress and evaluate
To measure is to know. We teach you how to track the extent to which your organisation is becoming more people-oriented over time. We do this by determining measurable learning objectives. This allows us to systematically monitor the real impact of service design methods within your organisation and plan targeted interventions to gradually adjust. The goal? Always offering high-quality services with impact.
“As local governments, we challenge ourselves to work more intensively with our end users.Knight Moves is a reliable partner for us that manages to bring in appropriate content at the right time. The quality of their training and process guidance is very high and highly tailored.”
