Why a service design training
Do you want to implement a more human-centered way of working in your organisation and innovate based on user needs? There are many techniques that you can embed in your way of working. We give a variety of service design trainings and follow-up coaching sessions to help you on this journey. From organising a user test to building research based personas to facilitating co-creation, etc.
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Our approach
We give you the necessary theoretical background but quickly move towards practical tailored exercises. Together we select real projects and immediately put the learned knowledge into practice. The best way to learn is by doing, therefore we organise a series of coaching moments to evaluate and iterate on the skills you learned. Each organisation is different, thus all our trainings are tailor made. We co-create your service design training plan before we start.
Tools & methods
Usability testing
Learn how to organise a user test with real users
Co-creation
Learn how to organise, prepare and facilitate co-creation workshop for different purposes
Research based personas
Learn how the build qualitative research based persona profiles
Support for internalization
Stimulate the flow of knowledge in the organization according to known change management principles
Benefits:
Hands-on
We make sure you can immediately implement you new skills on real projects during a training
Tailored
We emphasize the elements that are relevant to your organization and projects.
Long-term support
Learn by doing and iterating, therefore we organise follow-up coaching sessions
