Inclusive services
In recent years, services have digitised massively. Many welcome this because it makes it easier for us to access services. However, a large group of people cannot use this.
Challenges we like to tackle
Sustainable living and renovation
By 2050, every building in Flanders must be climate-neutral - that's more than 100,000 renovations a year. Both the private and public sectors face major challenges in terms of affordable and sustainable housing.
Work & lifelong learning
In an ever-changing labour market, where new generations emerge with new expectations, technologies and societal changes demand flexibility, it is crucial to strengthen the link between education and the labour market.
Responsible use of AI
We view artificial intelligence as a means to an end, not as an end in itself. As with all the design choices we make, we weigh up the impact on the end user, the organisation and the planet.
Datadriven and proactive services
How do you ensure that data and technology are seamlessly integrated into the customer experience? When do we opt for human, automated or human-in-the-loop touchpoints?
