Future vision
What impact do you want to achieve as an organisation: what are your mission, vision and values? The vision describes the changes needed.
Want to work together on a future-proof service?
Our methods for designing the future
We future-proof your services with a combination of trend analysis, service strategy and participation:
Trendanalysis & foresight
What trends or changes are impacting your organisation? A trend analysis builds a resilient strategy.
Competitive analysis
What can we learn from others at home and abroad? Competitive analysis determines your unique position in the landscape.
Future scenarios
How do we think long-term with our target groups central? Future scenarios describe our response to possible evolutions.
Service strategy
What impact are you aiming for with your service offering? Your service strategy determines your roadmap for the coming years.
Digital strategy
How will your digital offering evolve in the coming years? Your digital strategy describes how you deploy your channels.
Our approach: from trend analysis to roadmap
- 1
We enrich your insights with trends
Through trend analysis, we enrich the findings from your stakeholder and user research with forward-looking insights.
- 2
We set a guiding strategy
What do you stand for as a service provider and how can you translate this into a seamless customer experience across all channels? Together, we take up the challenge and map the impact of an ideal customer experience on your internal operations.
- 3
We outline an ambitious but achievable roadmap
Once we have a clear goal and vision, we develop a comprehensive roadmap. We organise the necessary experiments and proofs of concept to ensure our choices are informed and ready to be adjusted as needed.
Service design as the driving force
Engagement is key in enabling a future proof service. A strategy that is not supported will not help you move forward. Together we develop a plan to involve your stakeholders in an appropriate manner. In doing so we ensure support both inside and outside the organisation.
We make sure all noses are pointing in the same direction and that your goals are clear, ambitious and achievable.We measure the impact of your strategy and adjust it based on insights. This way, your strategy evolves along with the world, your target groups and your organisation.
“Very satisfied with the fine collaboration with Knight Moves. They know how to translate complex challenges into feasible projects. They clearly explain the how and why to the client, so that everyone is on board with the story and the client also learns from their approach.”
