Date
26 April 2023
Location
Ghent
Language
Dutch
About this 10th edition
What makes you feel safe online? The digital landscape is rapidly changing which creates new challenges for service providers. From misinformation, deep fakes, data leaks, phishing to inaccessible language… not all online spaces feel welcoming let alone secure. In this edition we explore how you can embed trust at the core of your digital project from the start.
The speakers
These two speakers will bring their expertise to the Arena and inspire our audience with their learnings and thoughts.
Sarah Drummond
Director at School of Good Services
Sarah is a design leader, with a specialism in service and strategic design focusing on balancing the needs of people and planet. She is currently a director at The School of Good Services and co-founded Snook, an award winning design studio.
Giselda Curvers
Strategic advisor at the Federal Pension Service
Giselda Curvers is strategic advisor Customer Experience and product manager of mypension.be. She has been working at the Federal Pension Service since 2010. She started as a researcher in Social Policy Analysis at KULeuven.
Agenda
18:00
Welcome
Food, drinks & networking
19:30
Sarah Drummond
School of Good Services
20:00
Giselda Curvers
Federal Pension Service
20:30
Round Table Session
Debate
21:00
The Final Act
Networking
What is ARENA?
ARENA is a free one-evening conference for professionals. Twice a year we choose a topic that we find relevant in our society and where service design could play a role. We invite two speakers to share their expertise from different perspectives. Our previous editions covered topics such as digital transformation, accessibility, the future of work, human-centred organisations, education, etc.
An evening full of inspiration and action (some networking, food & drinks as a bonus). See you in the ARENA!
Questions? Contact our knights yalenka@knightmoves.be or anouk@knightmoves.be.
Special thanks to our partners
Photo gallery
Here are some moments of the evening.
