The Flemish Home and Building Passport
Our expertise
As service designers, our goal to design great services and experiences from the perspective of the user. We do not look in isolation to the separate parts, but at the holistic whole that results in one experience. We do this through real user insights in co-creation with the relevant stakeholders.
Our work
A selection of our projects.
City Deal e-inclusion by design
Human-centered design for inclusive local public services
Welzijnszorg Kempen
Reducing non-take-up of rights through user research and co-creation
Aquafin
Moving towards sustainable services together, thanks to a strong culture of innovation
GBO - Integrated Broad Reception
Supporting vulnerable residents through local collaboration.
Acerta
From hyper-validated personas to new tailored services
NMBS-SNCB
Building an agile railway service through an innovation partnership
VDAB & City of Antwerp
Obstacles and dreams of 21 youngsters looking for a job in Antwerp
Toyota Connected Europe
The perfect cockpit experience for the newest Toyota of 2025
The Flemish Home and Building Passport
Engaging all citizens in the energy transition, through user research, co-creation and iterative design
Aquafin
Moving towards sustainable services together, thanks to a strong culture of innovation
NMBS-SNCB
Building an agile railway service through an innovation partnership
City Deal e-inclusion by design
Human-centered design for inclusive local public services
GBO - Integrated Broad Reception
Supporting vulnerable residents through local collaboration.
VDAB & City of Antwerp
Obstacles and dreams of 21 youngsters looking for a job in Antwerp
Welzijnszorg Kempen
Reducing non-take-up of rights through user research and co-creation
Acerta
From hyper-validated personas to new tailored services
Toyota Connected Europe
The perfect cockpit experience for the newest Toyota of 2025
Who we’ve worked with
We are proud to collaborate with the people behind these brands.
Our community
We organise regular events and love learning and sharing our knowledge.
Service Design Training
We regularly organize public trainings, masterclasses and tailor-made trainings for companies and teams.
Check out the next edition
ARENA
A one-night conference for professionals: two inspiring speakers share their expertise on a current challenge where service design can play a role.
ARENA - Innovation from within
Service Design Podcast
We have conversations about Service Design with practitioners from around the world.
Visit the website
Service Design Network - Belgian Chapter
Together with Peel and the University of Antwerp we co-founded the Belgian SDN chapter.
Visit the website
Our blog
Our latest thoughts, updates & creations, hot from the forge.
Our allies
Together with Little Miss Robot, Once and Fluo we make Leap Forward, a design and innovation group that helps you deliver breakthrough products, services and experiences to your customers in a consistent way.
We’re also part of The Cronos Group, where we can find reinforcements in all kinds of expertise when we need it.
Working towards inclusivity
De Link
We highly value inclusiveness and are constantly evolving our approach. We therefore collaborate with the poverty experience experts from 'de Link'.
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DigitALL
DigitAll is a coalition of businesses, civic organisations and government agencies working together to increase digital inclusion in Belgium. We are making 9 commitments to close the digital divide.
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Charter Digital inclusion City of Ghent
We signed the City of Ghent's ‘Digital inclusion’ charter! With this signing, we confirm our commitment to promote inclusive digital services from our expertise.
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